Normal trading period shipping costs & delivery times:

  • R90 for all orders
  • Free shipping for orders over R1 000
  • All orders will be delivered within 3-5 days

Delivery Times

  • Taylor Made Gifts delivers from Monday to Friday, between 08:00 and 17:00.
  • Taylor Made uses a combination of in-house and local courier services (Fastway Couriers and The Courier Guy) for the delivery of all online orders. We can ship to any physical address within South Africa, but unfortunately we do not ship to PO Boxes.
  • Due to the nature of certain potted plant products and fresh flower bouquets, we are not able to deliver these via courier outside of Gauteng (please refer to individual product details for confirmation).

Undeliverable Packages/Double Delivery

  • The parcels will be returned to our offices, and we will then contact you to reschedule delivery.
  • Please ensure that you give the correct delivery details on your order and ensure someone responsible is there to sign and receive your order.
  • Taylor Made Gifts will not be held responsible whatsoever for missing parcels, should parcels be signed for at the delivery address provided.

Extended Delivery Times

  • If there is a product that requires an extended delivery time, we will notify you telephonically, as well as via email should we not be able to reach you telephonically.
  • All items with extended delivery times are shipped, with your approval, as soon as they become available from the manufacturer.

Order Collections

  • If you would like to return or exchange your order. Please contact us on customercare@taylormadegifts.co.za with your order number and the details of your request. 
  • You will receive a printable waybill that needs to be signed and attached to your parcel. This process protects our customers against any lost parcels.
  • The parcel will be delivered back to Taylor Made Gifts.
  • Your new order will be processed and dispatched or a refund will be processed depending on your request.

Please contact us at customercare@taylormadegifts.co.za or 071-891-8529 for further queries. Customer service hours: Monday to Friday: 8:30 am to 4:30 pm, and Saturday 09:00 am to 12:00 pm.